What we do

BY THE INDUSTRY FOR THE INDUSTRY Music Support is a registered charity founded and run by people from the UK music industry, for individuals in any area of the UK music industry suffering from mental, emotional and behavioural health disorders (including but not limited to alcohol and drug addiction).



Our helpline is available 24 hours a day,every day of the year.

All our phone volunteers have personal experience of the music industry and the issues that Music Support covers.

They have been through our rigorous training designed and facilitated for Music Support by professionals trainers in this field, in consultation with The Helplines Partnership.


Safe Hubs

Our ‘Safe Hubs’ are hosted backstage at music festivals across the country to address particular needs that can arise on tour and specifically in the festival environment.

The Hubs provide a safe space for artists or anyone working backstage to speak confidentially with a fully trained and qualified volunteer about anything they may be experiencing, or to seek advice about clinical signposting for themselves, their clients or friends.

The Safe Hubs are also an alcohol and drug free environment where visitors can simply take a break from the mayhem for as long as they need.

In 2017, working with Festival Republic, Glastonbury and AEG, and crucially with the support of The BRIT Trust we arranged 11 Safe Hubs at UK festivals and plan to grow this number substantially moving forward.


Crisis support

Music Support can respond rapidly to urgent situations or emergencies on an individual level or at a group level.

Using our network of clinical professionals and institutions we have arranged group and individual trauma therapy on a large scale after major traumatic incidents, and we have provided rapid intervention including emergency psychiatric appointments and admission to CQC regulated detox and residential treatment centres.



(All workshops can be booked as full or half days.)

Music Support delivers workshops and training on site at the client’s premises, or at other suitable locations such as function/conference rooms.
Along with our professional trainer, all workshops include a talk from a person in recovery who has also worked, or is currently working, in the industry. Areas explored are:

  • Anxiety & Depression

  • Self-Awareness and Resilience

  • Work/Life Balance and Boundaries

  • The Nature of Addiction and Alcoholism