What We Do

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BY THE INDUSTRY, FOR THE INDUSTRY

Since 2016 Music Support has been providing a number of core services to the industry, mostly provided by peers and volunteers with an industry background. We are not affiliated with any provider or treatment centre, although we have developed fantastic relationships with excellent clinicians and care providers to whom we will signpost our beneficiaries. No issue is too large or too small to be outside of our area of operation. We welcome the call of anybody working in UK music and live events who needs support.

HELPLINE

Monday - Friday: 09:00 – 17:00

Your call will be answered by a mental health-trained music industry peer with experience of mental ill-health and addiction challenges.

They have been through our rigorous training designed and facilitated for Music Support by professional trainers in this field. Our frontline staff are supported by accredited and vetted mental health clinicians.

Backstage crew pushing a flight case.

SUPPORT SERVICES

A confidential Helpline, signposting and guidance, individual case management and crisis support, managed by industry peers with lived experience of the highs and lows of working within music and live events.

FAMILY AND FRIENDS

Support and resources for family and friends (including colleagues) of those struggling with problematic drinking, drug use or other addictions. This includes new online resources and a workshop developed by addiction experts with lived experience
Backstage crew holding one another
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MENTAL HEALTH FIRST AID

Supporting Mental Health in the Industry

Music Support provides a range of Mental Health First Aid courses delivered by a licensed instructor, accredited by Mental Health First Aid England. These courses are aimed at raising awareness of mental illness within the industry, enabling people to support themselves and others to aid recovery.

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ADDICTION & RECOVERY WORKSHOP

New workshop

A FREE interactive workshop to help you to understand the origins of addiction, identify its signs and symptoms, and empower you to support those living with it.

This course is designed and delivered by peers with lived experience and professional experts in the field of addiction and recovery.

  • Define what is addiction and recovery.
  • Understand factors that perpetuate the cycle of addiction and those that support recovery.
  • Feel more confident about recognising the signs and symptoms of addiction.
  • Feel more confident about starting conversations aimed at guiding an individual towards recovery.
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SAFE HUBS

Since 2016, we have provided ‘Safe Hubs’ backstage at nearly 30 major UK festivals. This safe space is designed to address particular needs that can arise on tour and specifically in the festival environment. 

We enlist a team of Mental Health First Aid (MHFA) trained volunteers who are all DBS checked and undergo specific festival training before attending site.

The Hub is a safe space where anyone working at the festival, from artist to crew, can come to speak to a MHFA trained individual or simply take some time out from the mayhem of the festival.

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WEBINARS AND INTERVIEWS

We are pleased to share a series of inspirational webinars and interviews covering a wide range of topics from understanding addiction and supporting recovery to social isolation, coping with change and returning to the touring world post-covid. These engaging conversations feature Music Support’s core team, industry experts and our beneficiaries. 

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THRIVE APP

Thrive is an NHS approved wellbeing app with over 100 hours of content and tools to help with the prevention, detection and management of Mental Health issues. It is beneficial to those in immediate distress but can also be used as a preventative tool to help you to look after your mental health on a daily basis.

Find out how you can offer Thrive as a workforce solution to your organisation.