We are currently experiencing exceptionally high demand for our services, which means there may be delays in responding to enquiries and arranging counselling. We know reaching out for support can be a difficult step, and we’re sorry if you have to wait. We want to be transparent about current timeframes:
- Initial response: approximately 4–6 working days.
- Starting counselling: approximately 4–6 weeks after referral, depending on availability.
These are estimates and may vary. We’ll do our best to keep you informed and appreciate your patience while we work to support everyone who contacts us.
Need urgent support?
Music Support isn’t an emergency or crisis service and we may not be able to respond immediately.
You can call Samaritans free, any time, on 116 123.
If you or someone else is in immediate danger, call 999 or go to your nearest A&E.
If you're looking for support
Call us: 0800 030 6789
Our free helpline is a safe, confidential and non-judgemental space, staffed by our in-house counsellors, Mon-Fri 9-5pm.
Contact us online
To access our support, you can complete this short form and one of our counselling team will get in touch.
Email us
To access our support, you can complete this short form and one of our counselling team will get in touch.
If you or someone else is in immediate danger, presents a risk to others, or requires urgent medical attention, call 999 or go directly to your nearest A&E.
For other enquiries
Training
For information about Mental Health First Aid training or any of our workshops, contact
Fundraising
If you would like to discuss a partnership or fundraising opportunity, please contact
Marketing
If your query is regarding Marketing or Communications (e.g. Media requests) please contact
Events
If you'd like to talk to us about attending your event or sending materials for distribution, get in touch on
Volunteering
If you want to find out about volunteering with Music Support, you can contact us on
Safe Hubs
If you'd like to chat to us for more information about our Safe Hubs, please contact
Our address
Music Support UK
Toynbee Studios
Commercial Street
London, E1 6AB
Our Commitments
Music Support is committed to being an actively anti-racist organisation, not merely a non-racist one. This means we do not consider the absence of overt discrimination to be sufficient. We commit to identifying and challenging racist structures, behaviours and outcomes wherever we find them — in our own organisation, in our programmes, and in our influence across the wider industry, and we apply this standard to our trustees, staff and volunteers.
Music Support has a zero-tolerance approach to bullying, harassment, intimidation and sexual harassment. We are committed to being a safe and supportive environment for all, where bullying, harassment or sexual harassment in any form by or towards volunteers or staff is unacceptable. Music Support takes every concern seriously, no matter who reports it, or who’s being reported.