Support Services

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If you work in music and live events and are experiencing mental health or addiction challenges, you are not alone. Music Support is here for you. Our team has been personally impacted by these issues and have seen their friends, colleagues and heroes lose their careers, families and even their lives.

We provide an all-encompassing support system with confidential Helpline, signposting and guidance, individual case management and crisis support, managed by industry peers with lived experience of the highs and lows of working within music and live events.

If you are a Family or Friend (including colleague) of someone who works in the music industry impacted by mental health and/or addiction please visit our Family and Friends page for details of how we can support you.

Monday – Friday: 09:00 – 17:00 (except for bank holidays)


Our freephone helpline provides callers with a confidential and non-judgmental listening ear from trained industry peers who all have personal experience of the music & live events industries and the issues that Music Support covers.

We are all Mental Health First Aiders trained to spot service users at risk, responding efficiently to callers in crisis.

If we miss your call, you can leave a message. We aim to return messages as soon as we can, within 24 hours if the call is made after 17:00 on weekdays. For urgent and emergency care please contact NHS 111 (available 24 hours a day, 7 days a week) or visit your local A&E. 

If your query is less urgent you can email


Read a short story of one mother who called Music Support’s
Helpline and the impact it has had on her family.

Signposting and Guidance

For service users who need more than emotional support.

We can offer guidance and signposting to a variety of support networks and mutual aid organisations.

Case Management

For service users presenting with more complex needs.

We can liaise with GPs, and community support services. We can also organise assessments with accredited clinicians for therapy and CQC-registered treatment facilities for alcohol and substance detox, day-hab programs, and longer-term residential rehab.

Crisis Support

Music Support can respond rapidly to urgent situations or emergencies on an individual or group level.

Using our network of clinical professionals and institutions, we have arranged group and individual trauma therapy on a large scale after major traumatic incidents, and we have provided rapid intervention, including support with urgent admissions into treatment.

Support to Source Funding for Treatment

We will always endeavour to help beneficiaries to source funding for treatment when they have no alternative statutory option and the financial means to do so. This support offered is always in conjunction with a GP’s recommendation and individually means-tested.


Mental Health Related

  • If you need help, you should contact your GP or call:

    NHS 111 (England)

    NHS Direct (Wales) on 0845 46 47

    NHS 24 (Scotland) on 111 or your relevant HSC organisation (Northern Ireland).

  • CALM: 0800 58 58 58 (5pm – midnight, 365 days a year)
  • Every Mind Matters
  • Mind’s Mental Health A-Z – for urgent support please click here
  • Music Minds Matter: 0808 802 8008 (24 hours, 7 days a week)
  • Samaritans: 116 123 (24 hours, 7 days a week)
  • Shout: Text MUSIC to 85258 (24 hours, 7 days a week)


  • Addaction Live Chat: (Monday – Friday: 10am-4pm, 6pm-9pm. Saturday: 11am – 4pm. Sunday: 11am – 4pm)
  • Alcoholics Anonymous: 0800 9177 650 (operating hours vary depending upon the area the caller is calling from). You can also email for help and advice here:
  • Frank: 0300 1236600 or Text 82111 (24 hours, 7 days a week)
  • Narcotics Anonymous: 0300 999 1212 (10:00 – Midnight daily)
Find more help on our Resources page.