We are currently experiencing exceptionally high demand for our services, which means there may be delays in responding to enquiries and arranging counselling. We know reaching out for support can be a difficult step, and we’re sorry if you have to wait. We want to be transparent about current timeframes:
- Initial response: approximately 4–6 working days.
- Starting counselling: approximately 4–6 weeks after referral, depending on availability.
These are estimates and may vary. We’ll do our best to keep you informed and appreciate your patience while we work to support everyone who contacts us.
Need urgent support?
Music Support isn’t an emergency or crisis service and we may not be able to respond immediately.
You can call Samaritans free, any time, on 116 123.
If you or someone else is in immediate danger, call 999 or go to your nearest A&E.
Whatever's going on, you're not alone
Whether you’re struggling yourself, worried about someone you care about, or simply don’t know where to turn, our helpline is here to listen.
Our freephone helpline is a safe, confidential and non-judgemental space, staffed by our in-house counsellors who understand both the challenges of mental health and substance use and the realities of working in the music industry.
You don’t need to have all the answers, and you don’t need to know exactly what kind of support you need. We’re here to listen, talk things through and help you find a way forward.
Call us on 0800 030 6789
- Monday–Friday, 9am–5pm
- You can call at any time to arrange a 24/7 call back
*In the unlikely event that we’re unable to answer, please leave us a message. We aim to get back to you within 24 hours or the next working day if your call is after 5pm.
If you or someone else is in immediate danger, presents a risk to others, or requires urgent medical attention, call 999 or go directly to your nearest A&E.