Mental Health First Aider Instructor

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Mental Health First Aider Instructor

(Learning and Development Practitioner)

Job title:
Mental Health First Aider Instructor
(internally referred to as ‘Learning and Development Practitioner’)

Job location:
Home-based with travel to UK locations

Learning and Development (L&D)

Responsible to:
Senior Learning and Development Specialist

Contract Type:
Contract, Full-time, Permanent

Work pattern:
Monday to Friday, 9am to 5pm
Flexible working hours subject to demands of work schedule
Occasional evenings and/or weekends

£30,000 – £35,000 subject to level of experience

Training provided and ongoing CPD
Work pension scheme

Start date:
Immediate start

Closing date for applications:
Friday 15th December

About us

Music Support, now 7 years old is a registered charity providing help, and support to those in the music industry affected by emotional, mental, and behavioural health issues and their families, and providing crucial training to facilitate awareness and prevention.

Purpose and scope of the role

Reporting directly to the Senior Learning and Development Specialist, the postholder will be responsible for: (1) delivery of MSUK’s mental health first aid training (c.60%); and (2) supporting Learning and Development team with administration and evaluation of all courses (c.40%). If not already a licenced Mental Health First Aid Instructor we will provide the right candidate with Mental Health First Aid England Instructor training. See link here.

The Learning and Development team currently deliver five course types, mostly online and occasionally in person face to face:

  • MHFAider (2-day)
  • Mental Health Aware (4 hour)
  • Self-Awareness and Self-Care Workshop (4 hour)
  • Line Managers Mental Health Aware (4 hour)
  • Addiction and Recovery Workshop (4 hour)

The postholder will deliver high-quality MHFA England approved training tailored to participants who work in the UK music industry.
You will be the first point of contact for course enquiries, providing outstanding service to stakeholders, allocating learners to appropriate courses, and maintaining the departments database.

Key responsibilities

High-quality delivery of MHFA England’s mental health training programmes.
To cover for other L&D trainer during periods of absence if needed.

  • To provide support to music industry learners throughout their training. Ensuring training is relevant and engaging for participants.
  • To have good relationships with and work closely with fellow MHFA Instructors.
  • To maintain a good working relationship with the Music Support team and stakeholders.
  • To help promoting courses and encourage music industry companies and individuals to participate in our training.

Admin and Evaluation

  • To be the first point of contact for training enquiries.
  • To assess and report any quality assurance issues.
  • To evaluate learning outcomes and impact.
  • Attend Instructor meetings (internal and external) and complete CPD training days when required.
  • Ensuring application databases (Salesforce and MHFA England) are maintained and up to date.
  • To support L&D team with maintaining L&D training calendar.
  • To ensure good practice, policy and brand guidelines are adhered to.
  • To contribute to the growth of Music Support.
  • To contribute to the development of products and services of Music Support
  • To agree to and work towards personal performance objectives and targets and participate in regular supervision and an annual performance appraisal.
  • To undertake other such duties in line with the function of the post.

Corporate Responsibilities

  • Ensure that the learners are at the heart of all service delivery and development.
  • Act as an ambassador for Music Support by representing the charity at internal and external meetings.
  • Attend regular team meetings, ensuring that you contribute to effective working practice and well-informed communication.
  • Perform any other duties as reasonably required by the senior management.

Person specification
In addition to demonstrating our core Music Support values, the role requires knowledge, experience, and skills in the areas of:




Experience of working in or around the UK music industry.


Completed latest version of MHFAider.


An approved instructor for MHFA England, ideally in more than one MHFA product.



Up to date with all instructor requirements (delivery, CPD and membership payments).



Awareness of the impact of mental ill-health and/or addiction and willingness to learn more on these issues and to adopt Music Support’s processes for helping our beneficiaries.



Have substantial training experience.



Experience working for or with charities.



Previous experience of working within a confidential environment with a strong understanding of how to manage systems, processes and data within Data Protection and related legislation.



Proficient IT skills



Demonstrable experience of organising and supporting meetings.



Able to manage a varied workload whilst working to deadlines.



Demonstrable ability to work on own initiative to set up, manage and continuously improve administrative systems, processes, and procedures.



Experience of maintaining databases and managing the administrative tasks associated with them.



Excellent customer service skills with the ability to deal professionally, sensitively, and fairly with people from a range of backgrounds.



Friendly and empathic with excellent interpersonal skills and the ability to respond to individuals sensitively and professionally.



Self aware and ability to manage boundaries.



Ability to take an analytical approach with attention to detail and problem-solving skills.



Experience building and maintaining excellent relationships with internal and external stakeholders. 



Excellent self-management skills, working independently and using your own initiative, with minimal supervision.



Able to work in a ‘remote’ team system.



Clear and concise written and oral communication skills.



Demonstrable knowledge and understanding of Health and Safety in the workplace, and its application to remote working from home.



Organised and methodical, with an ability to prioritise a busy workload, work under pressure and meet deadlines in a professional manner.



Flexible and willing to adapt to changing needs of the team/organisation.



Excellent teamwork skills.



Evidence of continuing professional development.



How to apply

Email your CV accompanied by a covering letter (no more than one side A4) that outlines your suitability for the role and motivation for applying to Music Support:

Equal Opportunities

Music Support is committed to encouraging equality, diversity, and inclusion among our workforce, and eliminating unlawful discrimination.

We aim to be an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

Right to work & DBS

Applicants must be eligible to work in the United Kingdom. Verification checks will be conducted during the interview process and a full DBS check on acceptance of offer.

Data Protection

Your personal data will be used by Music Support for the purpose of this recruitment exercise only.

This includes relevant staff/team managers and interviewers (who may include other relevant external colleagues). We do not share your data with other third parties unless your application for employment is successful and we make you an offer of employment. We will then share your data with former employers to obtain references for you.

Music Support is a UK registered charity that provides help for those working in the UK music industry, and roles supporting the UK music industry, who are affected by mental ill-health and/or addiction. Registered Charity Number: 1170231
Music support team members chatting to crew at Download festival.

Our Mission

No issue is too big or too small to be outside our area of operation. We are here to help.

We support people working in the music industry,
including live events, experiencing addiction and mental health problems. We are the only charity open to everyone in our industry, including backstage crew, label executives, musicians, artists, and young people starting out. We are peer-led.

All our staff, volunteers and Trustees come from the music industry. Almost all have lived experience of mental health problems and/or addiction. We use our journey to offer empathy, hope and a way out of the darkness.

Our Values

  • Inclusion. Music Support is open to everyone in the industry regardless of background, role or music genre.
  • Safety. We create a confidential environment and observe the highest standards of personal data protection and governance.
  • Courage. We’re proud to stand for who we are and what we believe in and support others to do the same.
  • Passion. We believe in the power of transformational change because we have experienced it in our own lives.
  • Innovation. We find new solutions to addressing mental health and addiction problems in the music industry.
  • Understanding. We are shaped by our experience of the unique pressures wrought by our industry.


A non-judgemental and confidential listening ear service. Call now to speak to a trained industry peer.


Support Services

An all-encompassing support system with signposting and guidance, individual case management and crisis support, managed by industry peers with lived experience of the highs and lows of working within music and live events.

Mental Health Icon


Mental Health First Aid and Addiction and Recovery Awareness training to provide you with the tools to protect the wellbeing of your peers (and yourself).


Safe Hubs

A backstage space at festivals for artists and crew to take time out and speak to Mental Health First Aid trained staff

The difference we make

We are really proud of our impact.

Evaluation shows after our support, 88% of people feel they can cope better with their mental health problems and 83% with their addiction.

Our industry peer led services empower 85% of people to feel less lonely and 82% to feel more in control of their lives.

98% of people we support say speaking to someone with experience of the music industry and with lived experience of addiction and mental health problems is important in helping them recover.

93% say they received support they couldn’t have got anywhere else.