Job Title: Chief Executive Officer

Location: Remote (Homebased with the ability to travel to UK events and to London for monthly staff meetings and other occasions as required)

Salary: £55,000 – 65,000 (subject to level of experience)

Hour of work: 40 hours Monday to Friday, 9.00am to 5.00pm with one hour for lunch. Occasional weekday evenings and weekend (subject to seasonal projects/events)

Holiday entitlement: (25 days per annum plus Bank Holidays)

Other benefits: Optional contributory pension plan

Music Support is a UK registered charity that provides help for those working in the UK music industry, and roles supporting the UK music industry, who are affected by addiction and/or mental ill-health. Founded in 2016 by people from within the music industry with lived experience of those conditions, Music Support provides peer-led support, education, and training such as “Mental Health First Aid”, signposting to a network of vetted and accredited professionals, and crisis support.

This is an incredibly exciting opportunity for a leader who wants to have a positive impact on people’s lives and to continue driving the transformation of UK music industry culture. You are someone with a strong vision, and a calling to make a difference. You want to use your skills, characteristics, and attributes in a passionate environment where meaning and purpose are the driving factors, and work with a team of like-minded individuals.

Music Support, now 7 years old is a registered charity providing help, and support to those in the music industry affected by emotional, mental, and behavioural health issues and their families, and providing crucial training to facilitate awareness and prevention.

Why are Music Support looking for a new CEO?

“Due to the imminent departure of our much-loved CEO to pursue a full-time career in psychotherapy, we are now seeking an ambitious, proactive, and forward-thinking CEO to ensure the optimal running of the Charity’s already substantial existing services, and to lead it into the next phase of growth and development.”

Reporting to the Board of Trustees, this role requires a breadth of skills and experience at an organisational, strategic and operational level.

You will be extremely fiscally responsible having managed large complex budgets, with an innate understanding of cashflows. With the Finance and Governance Committee, you will ensure this medium-sized charity’s smooth and responsible financial operation.

You will oversee all the charity’s operations, through internal employees and external providers. You will also be directly responsible for Fundraising – from identification and solicitation through to stewardship, and music industry relations.

You will also be responsible, along with the Board of Trustees, for ensuring continuous compliance with the Charities Commission, governance, and policies in all areas, including Music Support’s therapeutic and clinical signposting services.

This is a very hands-on role as well as a strategic one – so applicants must be willing to work accordingly.


  • Undertake all tasks necessary to achieve the Charity’s mission statement and charitable objectives achieving quantitative and qualitative targets and KPI’s in these areas.

  • Manage staff, outside consultants and oversee day-to-day operations.

  • Manage all financial matters in order to maintain the financial wellbeing of the charity and develop the financial growth planning and strategy.

  • Negotiate financial terms with all suppliers and consultants.

  • Participate in identifying and developing new revenue streams and fundraising opportunities, preparing grant and funding applications.

  • Ensure the charity remains compliant with all requirements of the Charities Commission, Medical and Therapeutic worlds and other governing bodies including associations.

  • Oversee and maintain the excellence of the charity’s core services and develop additional services as part of the growth strategy.

  • Maintain very strong relationships across the Music Industry, with regular updates and meetings, and develop new ones, maximising the fundraising and awareness building opportunities therein.

  • Ensure that Music Support becomes known to all members of the Music Industry.

  • Oversee and maximise all fundraising activity and implement new activity.

  • Work closely with all boards and advisory committees and implement new initiatives as approved by the trustees.

  • Oversight of Salesforce CRM implementation and training new staff in how to use it – includes integration of online forms for data capture, and management dashboards.

  • Present progress and suggestions to the Trustees in a clear and concise manner on a regular basis.

  • Lead the team positively and decisively, always maintaining the core values and driving ethos and principle that Music Support was founded on. Keep the spirit of Music Support alive throughout all growth.

  • Occasionally provide helpline or Festival cover and support (training provided).

Competencies/ Skills / Knowledge / Experience

  • Over 5 years in a Senior Management Position in a relevant sector with evidence-based and measurable positive results.

  • Proven budget management experience up to £1M

  • Strong leadership and motivational skills.

  • Excellent verbal and written communication skills

  • Fluent in verbal and written English

  • Salesforce CRM preferable but not essential

  • Must have demonstrated the ability to effectively manage major client relationships, manage and develop key employees, create marketing materials, and perform presentations, analyze numbers, and be pro-active, flexible and innovative.

  • Experience in addiction and/or mental health sector preferable

  • Experience in the Music Industry preferable.

  • Ability to remain calm in stressful situations, urgent activities, and crisis management.

  • The ability to distinguish between business ethics and medical ethics, always remembering that Music Support deals with human lives and human suffering.

  • For the right person, who may not have all these skills, the Board is willing to look at recruiting additional Trustees to provide support in these areas.

The following attributes determine how the role will be carried out and are required to be a success:

  • Impeccable empathy and ethics with regards to the prevention and treatment of emotional, behavioural, and mental health issues.

  • Integrity, honesty, and accountability.

  • Levelheaded and calm under pressure

  • Mediation skills and diplomacy.

  • Ability to manage the Board of Trustees

  • Sense of humour and adventure

How to apply:

You can apply for this position through Handle Recruitment via this link. 

Handle actively welcomes applicants from under-represented backgrounds – we pride ourselves on attracting the best talent for every opportunity through a commitment to equality, diversity and inclusion.

Additional Information

Equal Opportunities

Music Support is committed to encouraging equality, diversity, and inclusion among our workforce, and eliminating unlawful discrimination.

We aim to be an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

Right to Work & DBS

Applicants must be eligible to work in the United Kingdom. Verification checks will be conducted during the interview process and a full DBS check on acceptance of offer.

Data Protection

Your personal data will be used by Music Support for the purpose of this recruitment exercise only.  This includes relevant staff/team managers and interviewers (who may include other relevant external colleagues).  We do not share your data with other third parties unless your application for employment is successful and we make you an offer of employment. We will then share your data with former employers to obtain references for you.

Music Support is a UK registered charity that provides help for those working in the UK music industry, and roles supporting the UK music industry, who are affected by mental ill-health and/or addiction. 

Registered Charity Number: 1170231


Music support team members chatting to crew at Download festival.

Our Mission

No issue is too big or too small to be outside our area of operation. We are here to help.

We support people working in the music industry,
including live events, experiencing addiction and mental health problems. We are the only charity open to everyone in our industry, including backstage crew, label executives, musicians, artists, and young people starting out. We are peer-led.

All our staff, volunteers and Trustees come from the music industry. Almost all have lived experience of mental health problems and/or addiction. We use our journey to offer empathy, hope and a way out of the darkness.

Our Values

  • Inclusion. Music Support is open to everyone in the industry regardless of background, role or music genre.
  • Safety. We create a confidential environment and observe the highest standards of personal data protection and governance.
  • Courage. We’re proud to stand for who we are and what we believe in and support others to do the same.
  • Passion. We believe in the power of transformational change because we have experienced it in our own lives.
  • Innovation. We find new solutions to addressing mental health and addiction problems in the music industry.
  • Understanding. We are shaped by our experience of the unique pressures wrought by our industry.


A non-judgemental and confidential listening ear service. Call now to speak to a trained industry peer.


Support Services

An all-encompassing support system with signposting and guidance, individual case management and crisis support, managed by industry peers with lived experience of the highs and lows of working within music and live events.

Mental Health Icon


Mental Health First Aid and Addiction and Recovery Awareness training to provide you with the tools to protect the wellbeing of your peers (and yourself).


Safe Hubs

A backstage space at festivals for artists and crew to take time out and speak to Mental Health First Aid trained staff

The difference we make

We are really proud of our impact.

Evaluation shows after our support, 88% of people feel they can cope better with their mental health problems and 83% with their addiction.

Our industry peer led services empower 85% of people to feel less lonely and 82% to feel more in control of their lives.

98% of people we support say speaking to someone with experience of the music industry and with lived experience of addiction and mental health problems is important in helping them recover.

93% say they received support they couldn’t have got anywhere else.