Where we started

Music Support has been operating as a charity since April 2016, and as a registered charity since November 2016.

Music Support exists because of the experiences of our founders and trustees. Our founders are veterans of the music industry and are all in recovery themselves, from various mental health and addiction issues. They all suffered alone with their problems, and saw countless colleagues, friends and heroes lose their careers, families and even their lives to poor mental health and/or addiction. They decided that enough was enough: a personal and confidential support service provider that understood the specific needs and problems of the music industry was necessary.

The music industry is one of the greatest, most creative and fun industries that anybody can work in. Our aim is not to take the fun out of the industry, but to make sure that there is sufficient support open to anybody working in the industry who needs help once the fun stops.

We are not affiliated with any provider or treatment centre, although we have developed fantastic relationships with excellent clinicians and care providers to whom we will signpost our clients. No issue is too large or too small to be outside of our area of operation. We welcome the call of anybody working in the UK music industry who needs any sort of support.


"Sometimes things are almost too obvious to notice and the need for Music Support in the music industry and for their safe tents at many of the high pressured backstage environments at festivals are examples of those unnoticed needs. We are honoured to be working with and supporting them on the provision of safe tents at most of our high profile events this year and in the future"

— Melvin Benn, Managing Director, Festival Republic



Our mission at Music Support is to make sure that nobody in the UK music industry is left to suffer alone with mental or emotional health issues or addiction.

We believe that those in our industry who are susceptible to mental, emotional and behavioural health disorders (including but not limited to alcohol and drug addiction), are particularly vulnerable due to the environments, lifestyles and stresses that exist within.

Wherever in the industry the individual may be, stigmas surrounding these conditions are still so strong that they can go ignored, unrecognised or untreated until it is too late. We believe that everybody is entitled to confidential, empathetic and non-judgemental support.

Music Support is run by people from the music industry, for people in the music industry. Our trustees and founders have all suffered personally from mental health and addiction issues and have seen friends, colleagues and heroes lose their careers, their families and even their lives to these problems. Our mission is to provide the best possible support, assistance and advice to those in need.

We operate a 24/7 telephone helpline offering peer support from volunteers with personal experiences of the music industry and mental health and addiction matters.

We do not give advice or offer clinical services.

We offer signposting to certified and accredited professionals in the fields of mental health and addiction: therapists, psychiatrists and treatment facilities. All treatments facilities are registered with the Care Quality Commission.

We provide “Safe Hubs” backstage at UK Festivals where individuals can go to escape the mayhem, chat to someone and get relevant support.

We offer information and resources via our website and host educational events for the music industry and general public through our connection with the International Conference on Addiction and Associated Disorders

No issue is too big or too small to be outside our area of operation. We are here to help.


  • Inclusion. Music Support is open to everyone in the industry regardless of background, role or music genre.
  • Safety. We create a confidential environment, and observe the highest standards of personal data protection and governance
  • Courage. We’re proud to stand for who we are and what we believe in and support others to do the same
  • Passion. We believe in the power of transformational change because we have experienced it in our own lives
  • Innovation. We find new solutions to addressing mental health and addiction problems in the music industry
  • Understanding. We are shaped by our experience of the unique pressures wrought by our industry